Salesforce Admin Certification Practice Test

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What is a typical use of queues in Salesforce?

To store all user activity logs
To distribute new leads and cases among users
To manage user permissions for record access
To track changes made by users

The correct answer is: To distribute new leads and cases among users

Queues in Salesforce serve as a mechanism to manage workload by distributing records such as leads and cases among users efficiently. When records are placed in a queue, they are held in a central location, allowing users to pick up and work on them based on their availability and workload. This is particularly useful in sales and service environments where incoming leads or cases need prompt attention. By using queues, organizations can ensure that work is shared equitably among team members, enabling quicker response times and improving customer satisfaction. The other options do not align with the primary function of queues. Storing user activity logs pertains to tracking system usage and does not involve a queue setup. Managing user permissions is primarily handled through profiles and permission sets, not queues. Tracking changes made by users involves a different set of tools like audit trails rather than the queue mechanism, which is specifically designed for workload management.